So much has been written about the power and intelligence of crowds -- crowdsourcing, wikis, and so on -- that it's worth remembering the power of one person in the right place at the right time.
I got a reminder last night, when we went to Bedford to see the Canada Day fireworks.
We arrived in the area a few minutes before the show, and discovered the whole area jammed with cars. Obviously the Bedford fireworks were more popular than we had expected. A police officer suggested parking in the lot at a local little mall, which we did. We walked down to the waterfront, and got there just as the fireworks started. They were spectacular.
After the fireworks were over, the parking lot bottleneck began. There was only one way out of the lot, and long lines of cars formed, snaking their way towards the exit (which had a traffic light and led out onto a busy intersection). Instead of idling the engine for half an hour, we waited. Cars hardly moved at all. Parking lots like this are designed to handle a steady flow -- not hundreds of cars all leaving at once.
Eventually, we joined the lineup of idling cars. Right about that time, a guy appeared at a key point in the parking lot: the spot where cars coming from three different directions funnelled into the final approach to the traffic lights leading out of the lot. He had appointed himself traffic cop -- mind you, a long-haired traffic cop in jeans, but still effective.
At first, I had thought he might be drunk. But he wasn't. (Or, if he was, he was a very effective drunk.)
With dramatic flourishes, he waved cars from one direction forward, stopped cars coming from another direction, and quickly managed to restore order and get the traffic moving smoothly towards the lights and out of the lot. There was no reason to pay attention to this guy waving his arms. He had no external authority. But people did pay attention, and it worked. We all got out of there a lot faster than we would have if we'd left it up to the wisdom of the crowd.
Labels: General